Cancellation and Refund Policy - D.K Industries

Cancellation and Refund Policy

At D.K Industries, we strive to provide you with the best products and services. However, please read our Cancellation and Refund Policy carefully before making a purchase.

Cancellation Policy

  1. Once a product is purchased or booked by the customer, cancellation requests will not be entertained.
  2. We do not accept cancellations for any orders, including henna powder, herbal products, and other items.

Refund Policy

  1. We have a strict no-refund policy for products purchased from our website.
  2. In case the customer receives a wrong or defective product, we encourage them to get in touch with us at support@dkihenna.com or call us at +91-77039 33009.
  3. Please provide details of the issue along with relevant images, order numbers, and contact information in the email.
  4. Our customer support team will review the request and get back to you within 48 hours.
  5. If the request is approved, we will initiate a refund or exchange process based on the nature of the issue.
  6. Refunds will be processed through the original payment method used during the purchase.
  7. In case of a refund, it may take 7-10 business days for the amount to reflect in your account, depending on your bank’s processing time.

Wrong or Defective Products

  1. In case you receive a wrong product or a defective item, please notify us within 3 days of receiving the order.
  2. The product should be unused and in its original packaging with all the labels intact.
  3. Our team will investigate the matter and provide a resolution as per our company policies.

Contact Information: If you have any questions or concerns regarding our Cancellation and Refund Policy, please feel free to contact us at:

Email: support@dkihenna.com

Phone: +91-77039 33009

Address: D.K Industries, Ghaziabad

 

Note: This Cancellation and Refund Policy is applicable only to purchases made through our official website. For purchases made through third-party platforms, kindly refer to their respective cancellation and refund policies.